We are here for you.
We're Just a Phone Call Away
Lost or Stolen Card?
To report lost or stolen cards please contact the JHA Hot Card Center:
206-389-5200 (outside the U.S.)
You can also contact our Fraud Prevention Center at 1-800-237-8990.
Address Change Form
In order for your address to be updated, you must print, sign and return the downloadable PDF form along with proof of residency to First Basin Credit Union. Examples of proof of residency include driver’s license, utility bill or lease agreement. Requests for address change may be faxed, emailed or presented in person.
Did you visit a branch and have a moment to give us some feedback? We’ll review this information to get a better understanding of your needs and expectations. We want to make sure we’re doing the best job we can, and your feedback is critical to this process.
If you have a problem with the services provided by this credit union, please contact us at:
First Basin Credit Union
2740 N. County Road West
Odessa, TX 79764
The credit union is incorporated under the laws of the State of Texas and under state law is subject to regulatory oversight by the Texas Credit Union Department. If any dispute is not resolved to your satisfaction, you may also file a complaint against the credit union by contacting:
Texas Credit Union Department
914 East Anderson Lane
Austin, Texas 78752-1699